Your privacy,
handled with care.

1 Introduction

Relief Medical Center respects the privacy of patients, families and website visitors. This policy explains how we collect and use information when you browse our website, send an enquiry or contact us about an appointment.

It covers information received through our website and related communications. Medical records created during registration, consultation or treatment are also subject to patient confidentiality and applicable healthcare requirements.

2 Information You Share With Us

When you contact us, we may ask for your name, telephone number, email address and the service or appointment you are interested in. We also receive any information you include in your message.

If you are arranging care for someone else, please make sure you have their permission or the authority to act on their behalf.

3 Information Collected When You Browse

We can record technical information such as your IP address, browser type, device type, pages you accessed and when you accessed them.

These details help with website operation, security and troubleshooting.

4 How We Use Your Information

• To answer your questions and respond to your enquiries.
• To help you choose the appropriate department.
• To arrange and manage appointments.
• To contact you about a booking, a change in availability or an enquiry you have made.
• For necessary administration and website security.
• To meet applicable legal and healthcare obligations.

Where an activity requires your consent, we will ask for it.

5 Health Information

Any health information you share with us is treated as confidential. It is used where needed to respond to your request, support your care or meet applicable healthcare obligations.

Access is limited to authorised people who need the information for their work.

The right approach to presenting your medical papers or confidential information can be recommended by our team.

6 Sharing Information

Where necessary and permitted, we may share relevant information with:

• Authorised clinic staff.
• Healthcare professionals involved in your care.
• Providers who support our website, booking systems or communications.
• Healthcare providers or insurers involved in your care, where authorised or otherwise legally permitted.
• Regulators or public authorities where required by law.

Sharing is limited to what is needed for the relevant purpose and must follow applicable confidentiality requirements.

7 Cookies

Our website may use cookies to operate certain features, remember preferences or understand how visitors use the site.

Where optional analytics or advertising cookies are used, information about them and consent choices will be provided as required.

You could also control cookies using your browser’s settings. Blocking some cookies could affect the operation of the site.

Embedded services, such as maps or social media features, may collect information under their own privacy policies.

8 Email and WhatsApp Communications

If you contact us by email or WhatsApp, we use your message and contact details to respond to your request.

These services have their own privacy practices. Please avoid sending sensitive medical information through them unless our team confirms that the channel is appropriate.

An appointment enquiry does not automatically subscribe you to promotional messages.

Where we seek consent for marketing, you can withdraw it by contacting us. This will not affect necessary communications about your appointments or care.

9 Keeping Information Secure

We take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure.

10 Keeping and Deleting Information

We keep information for as long as it is needed for the purpose for which it was collected and to meet applicable obligations.

Website enquiries, appointment details and medical records may have different retention periods.

Some records must be kept to meet healthcare requirements or address legal matters.

Information that is no longer required is securely deleted or anonymised, as appropriate.

11 Your Choices and Requests

You can contact us to ask about the personal information we hold about you or request corrections to inaccurate details.

Depending on applicable law, you may also request access, deletion or restrictions on certain uses of your information.

Where processing depends on your consent, you may withdraw that consent.

We may need to confirm your identity before responding.

12 Children’s Information

A parent or legal guardian should handle website enquiries and appointment requests for a child.

Information about children is handled with appropriate parental or guardian involvement and used as necessary for their enquiry, care or applicable legal requirements.

13 Services Outside the UAE

Some technology providers may operate outside the UAE.

Any transfer of personal information must meet the requirements applicable to that information, including any specific restrictions on health data.

14 External Websites

Our website could have links to other websites.

We are not responsible for their methods of collecting and using any information. Please check their privacy policies before giving out any personal information.